FAQ & Troubleshooting — Pinterest Ads
Why aren’t my ads showing?
Check that your campaign is active and budget is set. Broaden your targeting or add more keywords to increase reach.
CTR is low — what can I do?
Use brighter images, text overlays, and stronger benefit statements. People scroll fast — make it clear what’s in it for them.
Why were my ads disapproved?
Check for restricted content or low‑quality images. Update creative to meet Pinterest ad guidelines and resubmit.
Conversions aren’t tracking — why?
Make sure your Pinterest Tag is active and installed on your thank‑you page. Test it in Tag Helper browser extension.
Should I use automatic targeting?
Yes for most small budgets — it finds similar audiences based on your best Pins. Layer in keywords later for precision.
How do I contact Pinterest Ads support?
Visit Pinterest Business Help and submit a support ticket.
Can I run video ads?
Yes — short, vertical videos (6–15s) work best. Keep text large and focus on showing your product or service in action.